Below is an overview of the training we offer. If you wish to see details of training within a specific sector please click on the relevant training link in the menu bar.

In the first of a series of forthcoming online videos, you can now watch a short film of testimonials from workers within the Education sector.

Transforming and Resolving Conflict 

Conflict is often painful and most of us would prefer to avoid it, even to the point of denial.  Yet we are repeatedly drawn into it, sometimes with disastrous consequences.  However, conflict is an integral and natural part of our lives, which we all experience, internally and externally, many times a day to varying degrees.  The natural laws encompassing our physical world, including the planetary system, the animal and plant kingdoms, clearly demonstrates the truth of this.  The forces of gravity, territory/food syndromes for which species fight each other, are examples. 

The common factor in all conflicts is tension whether it is a small and internal one like “What shall I wear tonight?”… “Which film shall we see?”, through to the large external and even international conflict, such as “This is my land.”.  Every conflict produces a tension;  a two-way pull/or push between two opposing needs at the same time.  Tension is a natural ‘building block’ of the physical world.  For example, without the correct calculation of tensions buildings would collapse under gravitational pull. 

Sadly, most of us regard conflict negatively because of the destructive results we have experienced and witnessed.  We fear the outfall of such situations because of the bitterness, pain and violence, which it frequently produces. 

However, we can choose to perceive and treat a dispute as a positive energy, a dance of communication and a creative opportunity in which the needs of self and others can be listened to and explored.  The challenge to each individual and to society collectively is to find ways to harness the energies and opportunities that conflict represents and to be constructive, not destructive.
 

The Training We Offer 

	Heightens awareness of patterns of self-defeating communication.
	Clarifies how to express personal values in a non-coercive manner.
	Strengthens the ability to receive accurately the feelings and needs of others even when they are not communicated openly or clearly.

The training can be applied for the purpose of: 

	Resolving conflicts.
	Counselling employees.
	Building cohesive work teams.
	Making meetings more productive.
	Introducing innovations in ways that encourage co-operation and reduce resistance.
	Evaluating performance in a way that makes it possible for employees to learn without suffering loss of self-esteem.
	Enhancing and deepening personal relationships.

Transforming and Resolving Conflict provides the opportunity to apply simple, effective tools that facilitate the flow of information necessary to resolve differences compassionately and is applicable in educational institutions, industrial organisations, social service agencies, political situations and families. 

Transforming and Resolving Conflict provides a means for influencing people that increases goodwill and avoids resentment.  It emphasises compassion as the motivation for our actions, rather than fear, guilt or shame.  It also emphasises personal responsibility for our choices. 

Skills strengthened by Transforming and Resolving Conflict include the ability to make clear observations, without evaluation, about what is in conflict with our values;  the ability to assertively request co-operation without demanding and the ability to understand respectfully the feelings and needs expressed in messages, regardless of their form. 

The main tools in the Three Modules of Transforming and Resolving Conflict are Non-Violent Communication, Neuro-Linguistic Programming and Accelerated Learning.

3 Basic Modules of Transforming and Resolving Conflict

Module 1 – Foundation (21 Hours)

AIM:               To give each delegate a clear grounding in the Non-Violent Communication process, so that they are able to integrate the language into their day-to-day communication. 

CONTENT:    Explore feelings and needs that ‘block’ creativity;  work with a language that allows you to work more productively and profitably;  develop your ability to communicate directly and assertively, tools and techniques to enhance creativity and breakthrough thinking, practical knowledge and understanding of emotional intelligence;  reduce stress levels in contact situations;  create, maintain and sustain harmonious  relationships in business and personal life. 
 

Module 2 – Intermediate (28 Hours)

AIM:               To give each delegate intensive training of conflict resolution in everyday situations. 

CONTENT:    Intensive tuition and practice in the core ‘theme’ areas of the bully, anger, relationships, pressure and stress of 21^st century life, the need to be me and self-esteem. 
 

Module 3 – Trainer Training (28 Hours)

AIM:               To empower participants with a range of tools and techniques to enable them to deliver Modules 1 and 2 of Transforming and Resolving Conflict. 

CONTENT:    Emotional learning, handling questions, the 7 intelligences, activity design, lesson design and delivery practice. 

WE ARE ABLE TO BE FLEXIBLE IN THE WAY WE APPLY OUR TRAINING. 

WE WISH TO BE APPROPRIATE TO THE NEEDS OF THE CLIENT.  THIS COULD INCLUDE AN INITIAL INTRODUCTORY SESSION PRE-FULL COURSE COMMITMENT ESPECIALLY WHEN THE COURSE IS AIMED AT TEAMS AND OTHER PERSONS WITHIN THE ORGANISATION. 

TO DISCUSS YOUR PARTICULAR REQUIREMENTS PLEASE SEE “CONTACT US”.