The Business Sector, as with others and reflecting our society, conflict in the work place is extensive, complex and increasing.  This is evidenced by many factors, not least of which, is rapid staff turnover;  time taken to resolve issues and policies within companies;  and the loss of continuity in production and turnover and thus profitability.   

Our training offers: 

	Improvement of communications between personnel and departments.
	Constructive negotiation with colleagues, managers.
	Facilitation of communications and relationships with clients.
	Insight into the causes of stress, staff burn-out and offering remedies.
	Building of cohesive team work.
	Self-empowerment and improved self-esteem.
	Staff absenteeism, stress and burn-out.
	Anger management.
	Bullying in the work place.

We address these needs and others by Transforming and Resolving Conflict.
 

Extracted Quotes from People who have Completed our Courses 

“An excellent tool which I hope to use to shape my future and that of those I come in contact with.”
Team Section Leader, Butlins, Somerset 

“The basic principles behind the course should be used through our personal and professional life – at 5’2” I don’t know if I’m ever going to reach giraffe level but we can all live in hope!”
Financial Administrator, Butlins 

“I will look at my feelings and needs in situations initially and when I come to terms with these, will try to do the same for others who I interact with.”
Tesco Manager 

“Knowing my own needs, feelings and able to empathise with others’ needs and feelings.  An innovative way of dealing with conflict, creating lots of insight about oneself.”
Penny and Giles, Managers