Transforming Conflict, using mainly the process based on Non-Violent Communication (NVC) offers: 

	Improvement of communications between personnel and departments.
	Constructive negotiation with colleagues, managers.
	Facilitation of communications and relationships with patients.
	Insight into the causes of stress, staff burn-out and offering remedies.
	Building of cohesive team work.
	Self-empowerment and improved self-esteem.

The above skills can variously be applied to a range of Conflicts experienced to some degree throughout most of the NHS such as:

	Private vs Public Funding.
	Conventional vs Complimentary.
	Patient Centred vs Expert Led.
	Childbirth:  Home vs Hospital.
	Active Treatment vs Palliative Care.
	On Demand Healthcare vs Finite Resources.
	Delivery vs Accountability.
	Unions in Conflict.
	All Staff including Executive and Administrators/Consultants/Doctors/Ward Managers/Nursing Staff/Porters.
	Patients and Families.

Extracted Quotes from People who have Completed our Courses 
 

“Innovative way of dealing with conflict, creating lots of insight about “self”.
Psychiatric Nurse, Tottenham 

 “As a manager, I will try and help staff express needs as well as simply ventilate feelings – negotiate to meet both parties’ needs rather than just my own or management’s.”
Manager, NHS Tottenham 

“It’s something I can apply professionally and personally – a life skill, not just a work skill.”
Senior Nurse, Tottenham 

“I will recommend for management to do this course.  It will help us to come to one agreement and create a better environment to work.”
Haringey NHS Trust 

“(The Course gave me) insight into different things that happen in everyday life ie needs and feelings of others and myself.”
East Kent Health Centre Receptionist 

“I feel this course should be made readily available for all Trust Staff and compulsory for management.”
East Kent Administrator